Riviera’s R Marine Perth has been recognised for excellence in customer service and always going the extra mile at the Australia/New Zealand Dealer of the Year Awards, held this month in Sydney.

R Marine Perth has taken the proactive move to offer break-down assistance during the busy Christmas holiday period and they also host regular owner information evenings, trips and fundraisers during the year for the year ending June 2010 to ensure they are constantly educating and listening to their customers.

R Marine Perth was awarded overall Dealer of the Year while R Marine Sydney was awarded the dealership award for Sales Excellence. Individual awards went to Peter Devery from R Marine Sydney for Sales Excellence, Tim Wright from R Marine Perth for Service Excellence and Stephen Milne from Riviera for Excellence in Dealer Support.

These Dealer Awards have been running consistently for the past 16 years and were created to recognise outstanding achievement and dedication to Riviera’s loyal owners and brand. Dealers are judged on their ability both to service customer needs and boats, conduct client events and professional representation at boat shows, overall boat sales both of new and pre-owned Rivieras, co-operation with the factory’s business guidelines and communication with dealer support services, dealership presentation and customer satisfaction.

R Marine Perth dealer principal Brendan Grieve said this was the first time they had won this award.

“It makes us feel that all the hard work we have put in over the past four years has paid off and we are obviously doing the right thing – it’s validating the work that we have put in,” he said.

“The things that we focus on are exceptional service and doing what no one else does in the industry, we provide a support boat at Rottnest Island during the busy Christmas holiday period.

“We are prepared to work seven days a week if required to keep our boat owners going. If someone has a break down on a Sunday night we have someone there to help them.

“We will always strive to improve our owner service. The brand we are proudly representing enables us to achieve what we want to achieve because Riviera’s market position and brand reputation. We will aim to do more owner information nights and more owner escorted convoys and teach people more about their boats as much as we can and we are planning our next Variety Splash charity fundraiser in March 2011.”

Riviera Chief Executive Officer, John Anderson, said these awards were a credit to the dealerships and he commended the dedication, enthusiasm and positive attitude of the staff who have received Riviera’s highest accolade.

Source: http://www.riviera.com.au/news.cfm?newID=202

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